HAVE QUESTIONS?

Frequently Asked Questions

How do I hang my hanging altar?

I recommend with a 1.5-2 inch nail. Nail it at a downward angle on a stud first and then place the altar on it. Always be careful when adding or removing items, do not add too much weight. I have a visual of how best to hang your altar pinned on my Instagram.

What Is Your Return Policy?

Returns and exchanges not accepted. All Sales are final. However, please contact me if there are problems with your order.

What Is Your Shipping Policy?

Processing time takes 5-7 days. Once I drop your package off at the post office, anything beyond is out of my control. I am not responsible for lost or stolen packages. If something like this happens, please contact USPS.

I make sure to pack orders very carefully, but sometimes the delivery service is still very harsh on the package. Your package, even at “Ground Advantage”, should come with insurance of up to $100. It is up to *you* to file a claim with your local post office for reimbursement.

If your package is worth more than $100, please buy additional insurance at checkout. I am a small business and cannot afford to reimburse you myself.

Packages are shipped with the USPS and will come with a tracking number.

How can I save an altar I want to buy?

All pieces are first come first served.

Can i request a custom piece?

At this time i do not offer custom pieces. What I release is what i have available for purchase.